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Key terms used in the Customer Experience domain, as defined by the CX Academy.

WordBook

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There are currently 2 names in this directory beginning with the letter Q.
Q
Qualitative Data
Qualitative data consists of words and narratives, highlighting key words. Qualitative data in CX are obtained from the voice of the customer program customer comments, sales team anecdotes to customer complaints.
Quantitative Data
Quantitative data are made of numerical information, and the analysis involves statistical techniques and metrics. Quantitative data are obtained from the technological tools used to collect, process, and populate information in readable form.

Professional Certificate in Customer Experience (CX)

Customer Experience is how a customer feels as a result of every interaction they have with a company.

Professional Diploma in Customer Experience (CX)

Customer Experience is how a customer feels as a result of every interaction they have with a company.

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