Key terms used in the Customer Experience domain, as defined by the CX Academy.
WordBook
There are currently 3 names in this directory beginning with the letter E.
E
Emotional Intelligence
It is about being aware of your emotions, how to manage them and how to use them to get along with others.
Employee Empowerment
Empowerment means enabling the people within the organization to make decisions, give them authority, responsibility, trust, resources, and support to do so.
Professional Certificate in Customer Experience (CX)
Customer Experience is how a customer feels as a result of every interaction they have with a company.
Professional Diploma in Customer Experience (CX)
Customer Experience is how a customer feels as a result of every interaction they have with a company.