Everything is all about Human Experience, and Customer Experience is inevitable to be on the competitive edge.
CXNepal is for Clients, CX Champions and Community. It supports manage the Customer LifeCycle, Customer Service, Contact Center, Back Office, Complaint Management Process and all related customer management of an organization. CXNepal is driven with the sole motive to elevate Service and Experience critical driving area of decision making for business community in Nepal.
Experience of a customer defines the success for a product, service and the brand, and it is known only when measured.
CXNepal is your friend! We understand you, your customer together and help create success in every stage of your customer’s life cycle.
Areas of Work/Services Offered
CXNepal is here to elevate your Customer Success.
Consulting
Companies, organizations in Nepal have drawn focus and put effort to have Customer Service in place.....
Business Process Outsourcing
Cost and time are primal for any organization to get the services delivered. It is more so for the functions that are less of risk to company data privacy .....
Research and Survey
It is paramount to understand the market dynamics, changes. CX Nepal engages on research and survey to collect ......
Inbound and Outbound Contact Center Management
CX Nepal brings 12+ years of experience and expertise in managing Contact Center. you have your own contact center setup and you want a partner to help manage it ......
Customer Experience Measurement and Standards
Customer Experience is measured across all the touchpoints of an Organization whereby the customer engages to explore about the services....
Training
Training delivery, time, method is identified only after the clarity on the client expectation is identified......
Latest Reads on the Customer Experience
from the CX experts around the globe
All of our customers trust their success to us
Until you understand your customers — deeply and genuinely — you cannot truly serve them
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
Don Alden Adams
President Watch Tower Bible and Tract Society of Pennsylvania
