Key terms used in the Customer Experience domain, as defined by the CX Academy.
WordBook
There is currently 1 name in this directory beginning with the letter B.
B
Bots and Chat Bots
A bot is an automated computer program designed to perform a certain function automatically or without human intervention. Bots can be used to do lots of things. In terms of CX, one of the most common types of bots is the chat bot. Chat bots are often used in web chat or instant messaging systems to provide automated responses to customer queries.
Professional Certificate in Customer Experience (CX)
Customer Experience is how a customer feels as a result of every interaction they have with a company.
Professional Diploma in Customer Experience (CX)
Customer Experience is how a customer feels as a result of every interaction they have with a company.