It is when the customer goes out of their way to recommend the company to their friends, family, and business colleagues.

Artificial Intelligence is the ability of a computer or system to act like a human being. The ultimate abilities and limitations of AI are unknown as it is constantly developing and evolving. AI is used in every sector from healthcare to financial services, retail, and education.

Augmented Reality or AR is the use of technology to combine real word images, video, etc. with computer-generated information and imagery. AR is becoming more popular in recent years. While it is commonly used in gaming and more recently training and education, it is becoming increasingly popular in all industries. Companies can use AR to create an immersive and interactive Customer Experience.